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Customer Service

You can reach us by phone
Mondays - Fridays from
06:00am - 3:00pm

E-Mail:	E-Mail: kundenservice@sodexo.com
Postal address:	Postal address: Sodexo SCS GmbH Kundenservice Wolfen Sonnenallee 17 - 21 06766 Bitterfeld-Wolfen Germany

Customer Service

+49 3494 6694400

You can reach us by phone
Mondays - Fridays from
06:00am - 3:00pm

E-Mail:	E-Mail: kundenservice@sodexo.com
Postal address:	Postal address: Sodexo SCS GmbH Kundenservice Wolfen Sonnenallee 17 - 21 06766 Bitterfeld-Wolfen Germany

Quality From So Happy– Our School Catering Food Standards

Serving fresh food daily

For over 20 years, providing well-balanced meals to preschool and school-aged children has been dear to our hearts. Our nutrition experts design custom meal plans to suit children’s age and developmental stage. Plus, we proudly source our ingredients from certified regional producers. So your child enjoys tasty freshly-made meals each day. And gets the nutrients and energy they need to learn and grow.

Our promise

Count on us to uphold these standards:

Meal plans in line with the recommendations set out by the German Nutrition Society (DGE).
No GMOs, flavour enhancers, artificial aromas or colourants.
Fresh ingredients, as well as whole grain and organic products.
Cooking and preparation methods that retain essential vitamins and nutrients.
Regional teams with the latest know-how and certifications.

Sourcing regional, seasonal products is important to us. That’s why we exclusively use ingredients from certified producers.

How we cook regionally

We love variety

BREAKFAST & SNACKS

Substantial, energising, fresh. Like wholemeal bread with house-made jam and a side of crudités or fresh fruit. Or perhaps muesli – low-sugar, of course – or hand-stirred quark.

Lunch

A wide variety, nutritious, to your needs. From DGE-certified, to vegetarian, to organic, to fish: you and your child select dishes together in the app.

Cafeteria

Light, tasty, on-trend. Cold and hot snacks team up with beverages to satisfy hungry tummies in-between meals.

Beverages

Refreshing and energising. Feeling sluggish or having trouble concentrating? Water, milk and unsweetened tea to the rescue!

Packed Lunches

Delicious, filling, ready to go. Go for our nutritious packed lunches for school outings.

Special meals

Made with care, flexible, attentive. For children with food allergies or intolerances, we offer specially prepared meals. We also accommodate ethnic and religious dietary preferences.

How we cook

Cook & Hold

Fresh meals for your child are made daily in a kitchen near your school.
We deliver hot dishes in insulated containers – ready-to-eat and with maximum-possible nutrition.
Travelling short distances and adhering to holding times are essential to maintaining our high food-quality standards.

Cook & Chill

Our freshly cooked meals are cooled via a special method to 0 to +4°C.
High-tech refrigerated vehicles deliver food to schools and preschools, one by one.
Fresh, flavourful and nutritious: meals are rewarmed, plated and served just in time to eat.

Cook onsite

We prepare meals in a kitchen on the premises of your school or preschool.
Regional and seasonal ingredients come into play in meals we cook fresh daily.
Children are welcome to peek over our shoulders while we make their lunch.

KATHRIN ANDELEWSKI, Server at Sodexo

My name is KATHRIN AND I LOOK FORWARD seeing your children EVERY DAY. I know what they like and LIKE encournaging them to try something new.

Meet the team

ANDREAS SCHWABEDISSEN, Sodexo cook in the kitchen at Sportschule Potsdam

WE COOK DAILY FROM SCRATCH BECAUSE WE WANT OUR FOOD TO TASTE LIKE REAL FOOD. REGULAR INTERNAL AND EXTERNAL CHECKS ENSURE WE MAINTAIN HIGH HYGIENE AND FOOD SAFETY STANDARDS.

Our vision for good food at school

Melanie Engesser, Nutrition Expert at Sodexo

MELANIE ENGESSER, State-certified nutritionist and nutrition expert at Sodexo

Our customized meals for all ages groups and seasons give children the energy they need – and surprise them with food trends and special dishes.

Latest news

25.9.2020

How Cook & Chill works

The method explained: cook, chill, reheat, eat

9.10.2020

Vegetarian stuffed sweet peppers

Sweet peppers stuffed with quinoa, sweet pepper sauce and bulgur

14.7.2020

High standards for our suppliers

Being socially responsible and protecting the environment

Discover more

Frequently asked questions

Which quality standards do you apply to ensure high-quality meals?

Our well-balanced meals for day care centres and schools are based on the quality standards and recommendations of the German Nutrition Society (DGE). Since 2013, many of our kitchens have had a dedicated menu line for both day care and school meals based on DGE quality standards. We give preference to seasonal and regional products from certified suppliers. At Sodexo, we define regional products as products from Germany that are seasonally available in Germany. We prefer to source our ingredients from growing regions where they can grow and ripen naturally.

Our quality management is based on the following four
pillars:

We comply with all legal requirements of the German Food Hygiene Regulation (LMHV).
We apply quality and environmental management systems according to DIN EN ISO 9001 / 14001.
We have external inspections, regular audits and certifications carried out.
We conduct strict audits of our suppliers to ensure compliance with quality and environmental standards.

Learn more about the quality standards of the German Nutrition Society

Where do you source the ingredients for your school lunches?

In an average year, we source 40 per cent of our fruits and vegetables from Germany, 85 per cent of which are sustainably grown. In this way, we support regional producers, strengthen the local economy and actively contribute to climate protection.

When purchasing meat products, animal welfare is a primary concern. We source 82 per cent of our beef, 90 per cent of our pork and 74 per cent of our poultry from producers in Germany. Our suppliers must comply with the Sodexo Animal Welfare Charter and are actively involved in species-appropriate animal husbandry.

Our bakeries and grain suppliers include small and medium-sized German companies. We obtain all fresh-baked goods from nearby bakeries. This approach allows us to support local communities and regional food cultures and ensure short transport routes.

Do you use seasonal and local foods?

We give preference to seasonal and regional products from certified suppliers. At Sodexo, we define regional products as products from Germany that are seasonally available in Germany. We prefer to source our ingredients from growing regions where they can grow and ripen naturally. Are you interested in learning more about Sodexo's commitment to regional products?

Our regional commitment