Customer Service: +49 3494 6694400
Contact
Help
An Icon with a Telephone Handset

Customer Service

+49 3494 6694400

You can reach us by phone
Mondays - Fridays from
06:00am - 3:00pm

E-Mail:

E-Mail:
kundenservice@sodexo.com

Postal address:

Postal address:
Sodexo SCS GmbH
Kundenservice Wolfen
Sonnenallee 17 - 21
06766 Bitterfeld-Wolfen
Germany

An Icon with a Telephone Handset

Customer Service

+49 3494 6694400

You can reach us by phone
Mondays - Fridays from
06:00am - 3:00pm

E-Mail:

E-Mail:
kundenservice@sodexo.com

Postal address:

Postal address:
Sodexo SCS GmbH
Kundenservice Wolfen
Sonnenallee 17 - 21
06766 Bitterfeld-Wolfen
Germany

Ordering Meals From So Happy
Ordering Meals From So Happy

Order school meals quickly and easily

REGISTER ONLINE

Before you can start ordering school meals online, please register your child to So Happy. Easily and quickly create a profile here on the website: Click "Create account" at the top of the page.

Icon ordering food

ORDER MEALS

Select food for your child from the menu:

  • On the website – using your computer, smartphone or tablet: Click
    "Login | Order" at the top of the page
  • Via the So Happy App. Available for iOS in the Apple App Store and for Android in Google Play.
  • Alternatively, you can order directly at your day care centre or school.

CHANGING YOUR ORDER

Need to cancel or change an order? No problem. Easily do so via the app or online. In case of illness, you may be able to cancel your child’s lunch order the same day, depending on the local policy.

ORDER CONFIRMATION AND COLLECTION

Either at school and or by mail, your child will receive their own transponder, essentially their entry ticket at mealtime. By presenting it at the food counter, the team knows what to serve.

PAYMENT AND INVOICES

Payment is cashless using either SEPA direct debit or a prepaid debit account. Any subsidies your child receives are quickly processed by our customer service team.

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Always there for you!

Need help with your order? Reach out to us.

Sodexo Customer Service

Phone:

Phone:
+49 3494 6694400

E-Mail:

E-Mail:
kundenservice@sodexo.com

TRY OUR NEW SO HAPPY APP NOW!

The So Happy app lets you easily order lunches for your child – anytime, anywhere. The app also makes it simple to cancel or change an order directly on your smartphone.

Frequently asked questions

  1. Click "Create account" at the top of the page.
  2. Enter the registration code in the field and click "Create account".
  3. Follow the steps on your screen and enter any requested information.
  4. Right before finishing, you will receive a summary.
  5. Click "Create account" to complete the process. Now you're ready to order meals.

No, you only need the code to create an account.

  1. After logging in, click "Order meals".
  2. Tick the box next to the meal you would like to cancel. The cancellation symbol (recycle bin) will appear.
  3. Now click on your cart at the top right of your screen.
  4. To complete the process, click "Confirm".
  5. Your cancellation will be confirmed.
  6. Click OK to return to your meal plan. The cancellation is complete.

Important: We can only consider cancellations confirmed by the system (see steps 3 and 4). Cancelled meals that are still in your shopping cart will not be recognised as cancelled.

There are several ways to order our meals online:

  1. You can use a computer with internet access. In this case, it is important to accept cookies and activate JavaScript.
  2. You can order with your smartphone or tablet at www.sohappy-catering.de. Our website is optimised for mobile devices.
  3. You can use the So Happy app to place your orders. The free app is available for iPhones from the Apple App Store and for Android devices from Google Play.

We are here for you!

FAQ

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Queries about the website or require assitance with your registration?
Here you'll finds answers to commonly asked questions.

Get answers

Customer Service

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+49 3494 6694400

Reach us by phone:
6 am to 3 pm,
Monday to Friday
kundenservice@sodexo.com

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